Assistant Relationship Manager, Mid-SME Banking
AI job insight
I&M Bank is hiring an Assistant Relationship Manager for Mid-SME Banking in Mombasa. The role supports credit analysis, portfolio management, and client relationship building, and serves as a development pipeline for future Relationship Managers. The position requires a Bachelor’s degree in a business field and 3+ years of banking experience, including 2+ years in SME or credit banking.
- Full-time management role at I&M Bank
- Based in Mombasa, Kenya
- Deadline: 30 October 2026
Similar jobs
More roles you may want to review before you leave.AI summary
I&M Bank is hiring an Assistant Relationship Manager for Mid-SME Banking in Mombasa. The role supports credit analysis, portfolio management, and client relationship building, and serves as a development pipeline for future Relationship Managers. The position requires a Bachelor’s degree in a business field and 3+ years of banking experience, including 2+ years in SME or credit banking.
- Full-time management role at I&M Bank
- Based in Mombasa, Kenya
- Deadline: 30 October 2026
- Requires Bachelor’s degree in a business field
- Requires 3+ years banking experience including 2+ years in SME/credit banking
- Covers credit preparation, portfolio monitoring, and customer service
- Development pipeline for future Relationship Managers
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Assistant Relationship Manager, Mid-SME Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to I&M Bank and the role in Mombasa.
- Add concrete examples related to security, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Assistant Relationship Manager, Mid-SME Banking role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research I&M Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Assistant Relationship Manager, Mid-SME Banking
Date Posted: 26/10/2026
Job Type: Full Time
Job Level: Management
Employer: I&M Bank
Industry: Banking
Salary: Open
Location: Mombasa
Country: Kenya
Deadline: 30/10/2026
Banking Jobs, I&M Bank Jobs. Assistant Relationship Manager (Mid-SME Banking) supports credit analysis and client relationship management, requires a Bachelor’s degree in a business field and 3+ years banking experience (including 2+ years in SME/credit banking). Full-time role in Nairobi.
Job Summary
The Assistant Relationship Manager (ARM) works with allocated Relationship Managers (RMs) to originate, structure and service Mid-SME customers & portfolio. The ARM jointly with RM carries the credit preparation, documentation, portfolio monitoring and customer service load of the paired portfolio. The role is also a primary development pipeline for future Relationship Managers.
Key Responsibilities
- Business Origination and Growth
- Support the paired RM in meeting targets for customer acquisition, deposits, asset growth, fee income and cross-sell.
- Prospect and qualify leads from branches, referrals, ecosystems and the Bank’s partnerships, and maintain an accurate pipeline.
- Prepare customer meeting packs, proposals and pricing for RM review.
- Identify cross-sell opportunities across trade finance, treasury, insurance, cash management and digital channels.
- Credit Preparation and Portfolio Management
- Gather financial statements, KYC and security documents, and prepare credit applications and appraisal memos for RM review, to the Bank’s credit standards.
- Analyse customer financials, including cash flow, DSCR and gearing, and highlight key risks and mitigants.
- Track facility conditions, covenant compliance, renewals, reviews and security perfection on the paired portfolio.
- Monitor account conduct, arrears and early-warning triggers daily, and follow up with customers promptly.
- Support recovery and restructuring actions on stressed accounts with the RM and Credit.
- Customer Service and Operations
- Serve as the day-to-day contact for customers on queries, disbursement, documentation and account maintenance.
- Coordinate with Credit, Operations, Legal and Trade teams to meet agreed SLAs.
- Resolve customer complaints and escalate unresolved issues to the RM and Cluster Manager.
- Branch Collaboration
- Work with Branch Managers and Relationship Officers to convert branch referrals into Mid-SME business.
- Provide guidance to branch teams on Mid-SME product requirements and documentation.
- Governance and Compliance
- Comply with credit policy, KYC/AML, operational risk and data protection requirements.
- Keep CRM, pipeline and portfolio records accurate and up to date.
- Submit timely activity and performance reports to the RM and Cluster Manager.
- Perform any other duties assigned by the Cluster Manager.
Requirements
- Academic & Professional Qualifications
- Bachelor’s degree in a business-related field.
- Progress towards a professional qualification (CPA, ACIB or similar) is an added advantage.
Experience
At least 3 years’ banking experience, including at least 2 years in credit, SME or commercial banking.
Demonstrated ability in credit analysis and preparation of credit memos.
Key Competencies and Skills
Strong financial analysis and credit judgement.
Attention to detail, with accurate and timely documentation.
Good communication and customer service skills.
Planning and organising skills, with the ability to manage multiple deadlines.
Teamwork, and willingness to learn from and support the paired RM.
Initiative and ownership of assigned accounts.