Assistant Relationship Manager, Mid-SME Banking
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I&M Bank is hiring an Assistant Relationship Manager to work alongside Relationship Managers in originating, structuring, and servicing Mid-SME customers and portfolios in Nairobi. The role involves business origination, credit preparation, portfolio monitoring, and customer service, and serves as a primary development pipeline for future Relationship Managers.
- Full-time banking role based in Nairobi
- Works directly with Relationship Managers on Mid-SME portfolio
- Covers origination, credit prep, monitoring, and customer service
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I&M Bank is hiring an Assistant Relationship Manager to work alongside Relationship Managers in originating, structuring, and servicing Mid-SME customers and portfolios in Nairobi. The role involves business origination, credit preparation, portfolio monitoring, and customer service, and serves as a primary development pipeline for future Relationship Managers.
- Full-time banking role based in Nairobi
- Works directly with Relationship Managers on Mid-SME portfolio
- Covers origination, credit prep, monitoring, and customer service
- Primary pipeline for future Relationship Manager positions
- Requires 3 years of experience and a bachelor's degree
AI job guide
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AI salary guide
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- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
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- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
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- Place your strongest Assistant Relationship Manager, Mid-SME Banking evidence in the first half of your CV.
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Interview preparation
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Original source description
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contact us
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
Assistant Relationship Manager, Mid-SME Banking
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Professional Certificate
Experience
3 years
Location: Nairobi
Job Field: Banking
Job Summary
The Assistant Relationship Manager (ARM) works with allocated Relationship Managers (RMs) to originate, structure and service Mid-SME customers & portfolio. The ARM jointly with RM carries the credit preparation, documentation, portfolio monitoring and customer service load of the paired portfolio. The role is also a primary development pipeline for future Relationship Managers.
Key Responsibilities
- Business Origination and Growth
- Support the paired RM in meeting targets for customer acquisition, deposits, asset growth, fee income and cross-sell.
- Prospect and qualify leads from branches, referrals, ecosystems and the Bank’s partnerships, and maintain an accurate pipeline.
- Prepare customer meeting packs, proposals and pricing for RM review.
- Identify cross-sell opportunities across trade finance, treasury, insurance, cash management and digital channels.
- Credit Preparation and Portfolio Management
- Gather financial statements, KYC and security documents, and prepare credit applications and appraisal memos for RM review, to the Bank’s credit standards.
- Analyse customer financials, including cash flow, DSCR and gearing, and highlight key risks and mitigants.
- Track facility conditions, covenant compliance, renewals, reviews and security perfection on the paired portfolio.
- Monitor account conduct, arrears and early-warning triggers daily, and follow up with customers promptly.
- Support recovery and restructuring actions on stressed accounts with the RM and Credit.
- Customer Service and Operations
- Serve as the day-to-day contact for customers on queries, disbursement, documentation and account maintenance.
- Coordinate with Credit, Operations, Legal and Trade teams to meet agreed SLAs.
- Resolve customer complaints and escalate unresolved issues to the RM and Cluster Manager.
- Branch Collaboration
- Work with Branch Managers and Relationship Officers to convert branch referrals into Mid-SME business.
- Provide guidance to branch teams on Mid-SME product requirements and documentation.
- Governance and Compliance
- Comply with credit policy, KYC/AML, operational risk and data protection requirements.
- Keep CRM, pipeline and portfolio records accurate and up to date.
- Submit timely activity and performance reports to the RM and Cluster Manager.
- Perform any other duties assigned by the Cluster Manager.
- At least 3 years’ banking experience, including at least 2 years in credit, SME or commercial banking.
- Demonstrated ability in credit analysis and preparation of credit memos.
- Key Competencies and Skills
- Strong financial analysis and credit judgement.
- Attention to detail, with accurate and timely documentation.
- Good communication and customer service skills.
- Planning and organising skills, with the ability to manage multiple deadlines.
- Teamwork, and willingness to learn from and support the paired RM.
- Initiative and ownership of assigned accounts.
- Last date to apply 30 Oct 2026
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- I&M Bank on imbank.myadrenalin.com
- to apply
- Build your CV for free.
- Download in different templates.
Requirements
- Academic & Professional Qualifications
- Bachelor’s degree in a business-related field.
- Progress towards a professional qualification (CPA, ACIB or similar) is an added advantage.