Customer Service Representative
AI job insight
SunCulture Kenya Ltd is hiring a Customer Service Representative in Kitengela. The role involves handling high call volumes, resolving customer inquiries and complaints, documenting interactions in CRM systems, and meeting performance targets. Candidates should have a diploma or bachelor's degree and at least two years of call center experience.
- Full-time role based in Kitengela, Nairobi area
- At least 2 years of call center experience required
- Deadline is 1st November 2026
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SunCulture Kenya Ltd is hiring a Customer Service Representative in Kitengela. The role involves handling high call volumes, resolving customer inquiries and complaints, documenting interactions in CRM systems, and meeting performance targets. Candidates should have a diploma or bachelor's degree and at least two years of call center experience.
- Full-time role based in Kitengela, Nairobi area
- At least 2 years of call center experience required
- Deadline is 1st November 2026
- Apply via hrconnect.myadrenalin.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Customer Service RepresentativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KajiadoThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SunCulture Kenya Ltd and the role in Kajiado.
- Add concrete examples related to call_center, technology, Customer Service Representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-01.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-01
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kajiado under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SunCulture Kenya Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
Customer Service Representative
Job Type: Full Time
Qualifications
BA/BSc/HND
,
Diploma
Bachelor's Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field.
At least 2 years experience working in a call center as a Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication skills, both written and spoken, with the ability to interact with customers professionally
Independent thinkers who can thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be good in time management
Basic computer skills.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- SunCulture Kenya Ltd on hrconnect.myadrenalin.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Key Responsibilities
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.