ICT Support Associate
AI job insight
Aga Khan Academy Mombasa is hiring an ICT Support Associate based in Kisumu, Kenya. The role involves installing, configuring and maintaining ICT hardware, software and networks, supporting users, managing ICT assets, and delivering training. Working hours are 8 to 5 on a full-time basis, and candidates should have a diploma in Computer Science or IT plus at least two years of relevant experience.
- Full-time role with standard 8 to 5 working hours
- Based in Kisumu, Kenya
- Requires diploma in Computer Science, IT or related field
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Aga Khan Academy Mombasa is hiring an ICT Support Associate based in Kisumu, Kenya. The role involves installing, configuring and maintaining ICT hardware, software and networks, supporting users, managing ICT assets, and delivering training. Working hours are 8 to 5 on a full-time basis, and candidates should have a diploma in Computer Science or IT plus at least two years of relevant experience.
- Full-time role with standard 8 to 5 working hours
- Based in Kisumu, Kenya
- Requires diploma in Computer Science, IT or related field
- Minimum 2 years experience in a similar ICT support role
- Experience in a school environment is an added advantage
- Relevant certifications such as CCNA, Microsoft Systems Engineering or ITIL are valued
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KisumuThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Support Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Aga Khan Academy Mombasa and the role in Kisumu.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this ICT Support Associate role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kisumu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Aga Khan Academy Mombasa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
A
ICT Support Associate
Aga Khan Academy Mombasa
Software & Data
Today
New
Kisumu
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
FUNCTIONAL SKILLS AND ATTRIBUTES
1. Technical Proficiency
Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
Sound knowledge of cybersecurity best practices and data protection compliance.
Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
2. Interpersonal and Communication Skills
Ability to train and build capacity among non-technical users.
Strong communication skills; effective collaboration with internal teams and external vendors.
Professional, proactive and responsive approach to service delivery.
3. Analytical and Problem-Solving Skills
Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
Capacity to prioritize multiple tasks and respond effectively to emergencies.
The requirements
Qualifications
- Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
- Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
- Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
- Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
Experience
Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
Proven experience managing network infrastructure and user support in an institutional setting.
FUNCTIONAL SKILLS AND ATTRIBUTES
1. Technical Proficiency
Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
Sound knowledge of cybersecurity best practices and data protection compliance.
Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
2. Interpersonal and Communication Skills
Ability to train and build capacity among non-technical users.
Strong communication skills; effective collaboration with internal teams and external vendors.
Professional, proactive and responsive approach to service delivery.
3. Analytical and Problem-Solving Skills
Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
Capacity to prioritize multiple tasks and respond effectively to emergencies.
The requirements
Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
Proven experience managing network infrastructure and user support in an institutional setting.
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