IT Support Specialist III
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Compassion International is hiring an IT Support Specialist III in Nairobi to implement and support software, hardware and IT infrastructure and resolve complex technical issues. This is an on-site, full-time management-level NGO role requiring a bachelor's degree, 5 years of experience supporting software and hardware users, and knowledge of remote access and VPN. The application deadline is 26 October 2026.
- Management-level IT role with NGO/Christian ministry context
- On-site position in Nairobi, Kenya
- Requires bachelor's degree and 5 years of relevant experience
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Compassion International is hiring an IT Support Specialist III in Nairobi to implement and support software, hardware and IT infrastructure and resolve complex technical issues. This is an on-site, full-time management-level NGO role requiring a bachelor's degree, 5 years of experience supporting software and hardware users, and knowledge of remote access and VPN. The application deadline is 26 October 2026.
- Management-level IT role with NGO/Christian ministry context
- On-site position in Nairobi, Kenya
- Requires bachelor's degree and 5 years of relevant experience
- Deadline is 26 October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Specialist III evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Compassion International and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-26.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-26
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support Specialist III role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Compassion International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: IT Support Specialist III
Date Posted: 23/10/2026
Job Type: Full Time
Job Level: Management
Employer: Compassion International
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 26/10/2026
IT Jobs, Compassion International Jobs. IT Support Specialist III implementing and supporting software, hardware and IT infrastructure and resolving complex technical issues, requiring a bachelor’s degree in a related field, 5 years experience managing software and supporting hardware users and knowledge of remote access and VPN, in an NGO environment, on-site role.
Key Accountabilities
- Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Effectively uses structured project management systems and tools for monitoring and tracking deliverables and resolving issues, ensuring delivery to the project plan and budget on significant projects.
- Coordinates the implementation of moderately complex, tools, software programs, and services for internal clients and departments. Further analyzes requirements and gathers deliverables to ensure that each implementation and deployment is effectively managed on schedule.
- Cooperates with other staff to resolve complex issues and those issues that others cannot resolve; often serving as the last stop internally before seeking external help.
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Applies diagnostic utilities to aid in troubleshooting.
- Conducts security assessments of systems and applications to evaluate vulnerabilities. Further, develops, tests, and validates solutions to mediate exploitable conditions on devices such as web servers, mail servers, and intrusion detection systems.
- Restores files or systems by designing, writing and implementing backup and disaster recovery procedures. Compiles and updates procedure documentation as needed.
- Provides high level support in the areas of IT operational infrastructure such as server rooms, hosting maintenance and troubleshooting, networking, and servers.
- May coach and provide expertise to other professionals and support staff in the information technology discipline.
- Faith
- Has a personal relationship with Jesus Christ.
- Culture
- Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.
Requirements
- Bachelor’s Degree in related field.
- 5 years of experience in managing software and its applications.
- 5 years of experience supporting hardware users, such as desk computers and laptops.
- Knowledge of remote access and VPN.
- Leadership skills and team leading collaboration.
- Strong customer service orientation.
- Excellent communication skills and ability to train final users.
- Open to continuous learning and easily adaptable.