Senior Business Analyst
AI job insight
Jubilee Holdings Limited is hiring a Senior Business Analyst to lead requirements gathering, translate business needs into technical requirements, and coordinate solution testing at its Nairobi Head Office. The role requires a Business or IT degree, mandatory CBAP certification, and over five years of business analysis experience within a management-level, full-time position.
- Management-level role reporting to Senior Manager – Business & Process Analysis
- Mandatory CBAP certification required
- 5+ years business analysis experience needed
Similar jobs
More roles you may want to review before you leave.AI summary
Jubilee Holdings Limited is hiring a Senior Business Analyst to lead requirements gathering, translate business needs into technical requirements, and coordinate solution testing at its Nairobi Head Office. The role requires a Business or IT degree, mandatory CBAP certification, and over five years of business analysis experience within a management-level, full-time position.
- Management-level role reporting to Senior Manager – Business & Process Analysis
- Mandatory CBAP certification required
- 5+ years business analysis experience needed
- Based at Head Office in Nairobi
- Full-time role with 30/10/2026 application deadline
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Business Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jubilee Insurance and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Business Analyst role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jubilee Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Senior Business Analyst
Date Posted: 23/10/2026
Job Type: Full Time
Job Level: Management
Employer: Jubilee Insurance
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/10/2026
IT Jobs, Jubilee Insurance Jobs. Senior Business Analyst leads requirements gathering and solution testing for complex projects, requires a Business or IT degree, mandatory CBAP certification, and 5+ years experience in business analysis. Full-time role in Nairobi.
Job Ref. No: JHL 043
We currently have an exciting career opportunity for a Senior Business Analyst within Jubilee Holdings Limited. The position holder will report to the Senior Manager – Business & Process Analysis and will be based at our Head Office in Nairobi.
Role Purpose
The Senior Business Analyst is responsible for bridging business and technical teams by translating business needs into clear technical requirements and managing the requirements lifecycle. The role holder will coordinate solution testing and validation to ensure alignment with business requirements, quality standards, and user expectations, while supporting the delivery of effective solutions that enhance user experience and contribute to the achievement of organisational objectives.
Key Responsibilities
- Strategy
- Analyse business needs and stakeholder requirements to inform the development of effective technical solutions, ensuring alignment between business objectives, customer needs and solution design.
- Evaluate customer feedback, operational data and market trends to identify opportunities for digital customer experience improvements, process optimisation and innovative solutions.
- Benchmark industry practices and emerging technologies to inform solution recommendations and support continuous improvement of digital operations.
- Collaborate with stakeholders to identify opportunities for business process improvement and drive the adoption of agile approaches that enhance operational efficiency and customer outcomes.
- Operational
- Elicit, analyse and document business requirements through stakeholder interviews, workshops, surveys, document reviews, business process descriptions and other appropriate techniques, translating findings into clear business requirements and functional specifications.
- Critically evaluate information gathered from multiple sources, consolidate findings and communicate actionable requirements to relevant stakeholders within the solution delivery team.
- Review business processes and systems to identify gaps, inefficiencies and opportunities for improvement in line with changing work practices and emerging technologies.
- Analyse and document business processes and workflows, recommending improvements that enhance operational effectiveness in collaboration with relevant stakeholders.
- Conduct root cause analysis of customer complaints, operational issues, audit findings and risk incidents to identify gaps and recommend appropriate solutions.
- Support market and industry benchmarking activities, analyse comparative findings and identify opportunities to improve Jubilee’s digital operations.
- Collaborate with relevant stakeholders to design and implement effective customer journeys across digital channels and other customer touchpoints, incorporating customer feedback to improve the overall experience.
- Develop test cases and acceptance criteria, maintain requirements traceability matrices, conduct preliminary quality assurance of developed solutions and support user testing activities to verify that solutions meet business requirements.
- Corporate Governance
- Ensure that proposed solutions comply with applicable industry standards, information security requirements, data protection regulations and internal policies.
- Adhere to established requirements management guidelines to maintain the quality, accuracy and completeness of business analysis outputs.
- Seek stakeholder feedback and identify opportunities to improve the quality of business analysis deliverables and customer service standards.
- People and Culture
- Collaborate with business teams, technology teams and internal and external project partners to support the development and delivery of solutions that meet business and customer requirements.
- Promote knowledge sharing and document lessons learnt throughout the requirements management and solution delivery lifecycle to support continuous improvement.
- Key Competencies
- Problem-solving and sound judgement.
- Oral and written communication and presentation skills.
- Stakeholder engagement and relationship management.
- Planning, prioritisation and delivery focus.
- Integrity and accountability.
- Innovation and continuous improvement.
- Systems thinking and solution design.
- Awareness of emerging technologies.
- Academic Background & Relevant Qualifications
- Bachelor’s degree in Business, IT or a related field.
- CBAP certification is mandatory for this role.
- PMP, PRINCE2, Lean Six Sigma or Agile certification is an added advantage.
- At least five years’ experience in business analysis on complex projects.
- Experience in requirements gathering, functional specifications, solution testing and stakeholder coordination.
- Insurance industry knowledge and multi-market experience are desirable additional qualifications.